Terms of service

Effective Date: April 1, 2026

Business Name: SF PLUG

Contact Email: Solefactoryofficial@gmail.com

Welcome to SF PLUG. These Terms of Service (“Terms”) govern your use of our website, products, services, and any purchases made through our online store.

By visiting our site or purchasing from us, you agree to be bound by these Terms, along with any policies referenced in these Terms or made available on our website, including our Final Sale Policy, Shipping Policy, and Privacy Policy. If you do not agree to these Terms, you should not access the website or place an order.

1. Eligibility and Use of Site

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site under your supervision.

You may not use our website, products, or services for any unlawful or unauthorized purpose. You may not violate any applicable laws, regulations, or third-party rights in connection with your use of the site.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted over various networks and adapted to technical requirements of connecting networks or devices. Payment information is processed through secure payment channels.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, the service, or access to the service without our express written permission.

3. Product Information and Availability

We make reasonable efforts to display products, descriptions, pricing, colors, sizing, images, and availability as accurately as possible. However, we do not guarantee that all information on the site is always complete, current, or error-free.

Product availability may be limited and may change without notice. We reserve the right to discontinue any product at any time.

We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.

4. Pricing and Billing

All prices displayed on the website are shown in the currency indicated on the site or at checkout and are subject to change without notice.

We reserve the right to correct any pricing, listing, or typographical errors at any time, including after an order has been submitted. If an error affects your order, we may cancel the order and refund any amount paid.

You agree to provide current, complete, and accurate purchase and account information for all orders. You agree to promptly update your account and contact information so that we can complete your transaction and contact you if needed.

5. Orders and Order Acceptance

Your order is an offer to purchase. We reserve the right to accept, reject, limit, or cancel any order for any reason, including but not limited to:

product unavailability
inaccurate pricing or listing errors
suspected fraud or unauthorized activity
high-risk payment or order signals
inability to fulfill the order
violation of these Terms

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per address, or per order.

If we change or cancel an order, we may attempt to notify you using the email address or other contact information provided at checkout.

6. Final Sale Policy

All sales through SF PLUG are final unless otherwise stated in writing by us.

We do not accept returns, refunds, exchanges, or size swaps for reasons including but not limited to buyer’s remorse, incorrect size or variant selection, change of preference, or similar reasons.

This final-sale policy applies to both:

in-stock items
pre-order items

Please review all product information carefully before placing your order, including:

the item selected
size or variant selected
product details and images
shipping address
billing address
contact information

If there is a documented and valid error on our end, we may review the matter and, in our sole discretion, offer one of the following remedies:

replacement, if available
exchange, if available
store credit
refund

Any exception is made at our discretion and does not create an obligation or precedent for future orders.

Please review our separate Final Sale, Returns, and Order Accuracy Policy for full details.

7. Pre-Orders

Certain items may be sold on a pre-order basis. If an item is identified as a pre-order item, the estimated shipping timeline will be shown on the product page, at checkout, or elsewhere on the site.

Pre-order timelines are estimates only unless otherwise expressly stated. Delays may occur due to production, supply, freight, customs, carrier disruptions, or other operational factors.

If a material delay occurs, we may provide an updated shipment timeline using the contact information associated with your order. Shopify requires merchants to clearly state fulfillment timelines, and if a pre-order cannot ship within the promised time, Shopify guidance says the merchant must provide a revised shipment date and explain the customer’s cancellation or refund rights where applicable.

All pre-order sales are final, subject only to any limited exception expressly stated in our Final Sale Policy or as otherwise required by applicable law.

8. Shipping and Delivery

We aim to process and ship orders within the timeframe communicated on the product page, at checkout, or in our Shipping Policy. Shipping and delivery timeframes are estimates and are not guaranteed unless expressly stated.

We are not responsible for delays caused by shipping carriers, customs, weather events, incorrect address information submitted by the customer, failed delivery attempts, or events beyond our reasonable control.

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to addresses submitted incorrectly by the customer.

Please review our separate Shipping Policy for more details.

9. Order Changes and Cancellations

Orders are processed quickly. For this reason, we cannot guarantee changes, corrections, or cancellations once an order has been placed.

If you made a significant mistake in your order, contact us immediately at Solefactoryofficial@gmail.com. We may review whether a correction or cancellation is still possible before processing, but we do not guarantee any change, cancellation, size correction, or address update after checkout.

We reserve the right to cancel and refund any order that is flagged as high-risk, potentially fraudulent, unauthorized, or otherwise unsuitable for fulfillment.

10. Accuracy of Site Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without reviewing more complete information where appropriate.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information except as required by law.

11. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, images, designs, layouts, and other materials, is the property of SF PLUG or its content suppliers and is protected by applicable intellectual property laws.

You may not use, reproduce, distribute, modify, display, publish, or exploit any part of the site or its content without our prior written consent.

12. User Submissions and Communications

If you send us messages, emails, reviews, suggestions, ideas, or other submissions, you agree that we may use, reproduce, edit, publish, distribute, and otherwise use those materials without restriction, unless prohibited by law.

You agree that your submissions will not violate any third-party rights and will not contain unlawful, abusive, fraudulent, misleading, defamatory, or obscene material.

We may monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, misleading, infringing, or otherwise objectionable.

13. Prohibited Uses

You may not use the site or its content:

for any unlawful purpose
to solicit others to perform unlawful acts
to violate any international, federal, state, or local laws or regulations
to infringe on our intellectual property rights or the rights of others
to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
to submit false or misleading information
to upload malicious code, viruses, or harmful software
to interfere with or circumvent the security features of the site or related systems

We reserve the right to terminate your use of the service or website for violating any prohibited use.

14. Third-Party Services and Links

Certain content, products, services, or tools available through our site may include materials or services from third parties.

Third-party links on this site may direct you to websites or services not affiliated with us. We are not responsible for examining or evaluating their content, accuracy, policies, or practices, and we do not warrant and will not have any liability for any third-party materials, websites, products, or services.

Your use of any third-party services is at your own risk and subject to the terms and policies of those third parties.

15. Disclaimer of Warranties

To the fullest extent permitted by law, our site, products, and services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

We do not guarantee that your use of the service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the service will be accurate or reliable.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, SF PLUG and its owners, operators, affiliates, employees, contractors, suppliers, service providers, and agents shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising out of or related to your use of the site, any product purchased, or any service provided.

In no event shall our total liability for any claim arising from or relating to any order, product, service, or these Terms exceed the amount paid by you for the specific product or order giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless SF PLUG and its affiliates, officers, employees, contractors, agents, suppliers, and service providers from any claim, demand, loss, liability, damage, or expense, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

18. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

19. Termination

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by discontinuing use of our site.

We may terminate or suspend your access to the site or services at any time, without notice, if we believe you have violated these Terms or applicable law.

20. Entire Agreement

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and SF PLUG regarding your use of the site and supersede any prior agreements, communications, or proposals.

21. Governing Law

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles. Florida statutes expressly address contractual choice-of-law provisions.

22. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website.

It is your responsibility to review these Terms periodically. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.