Shipping policy

Shipping Policy

Effective Date: April 1, 2026

Business Name: SF PLUG

Contact Email: Solefactoryofficial@gmail.com

Shipping Policy

At SF PLUG, we aim to provide clear shipping timelines and accurate order communication before and after purchase.

By placing an order through our store, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are generally processed within the timeframe stated on the product page, at checkout, or elsewhere on the website.

Processing times may vary depending on:

whether the item is in stock or pre-order
order volume
product availability
payment review
shipping destination
carrier delays

Orders are not considered shipped until a shipping confirmation or tracking information has been provided.

2. In-Stock Items

For in-stock items, we aim to process and ship orders within the timeframe communicated on the product page or at checkout.

Any shipping or delivery time shown on the website is an estimate unless otherwise expressly stated.

3. Pre-Order Items

Certain items may be offered on a pre-order basis.

For pre-order items, the estimated shipping timeline will be listed on the product page, at checkout, or elsewhere on the website. Unless otherwise stated, pre-order shipping may begin within the timeframe disclosed on the relevant product page after the pre-order window closes.

Pre-order fulfillment timelines are estimates only and are subject to change due to production, supply, freight, customs, or other operational factors.

If a material delay occurs, we may provide an updated timeline using the contact information associated with your order.

4. Split Shipments

If your order includes both in-stock and pre-order items, we may ship items together or separately at our discretion unless otherwise stated.

This may affect fulfillment timing for part or all of the order.

5. Shipping Methods and Carriers

Shipping methods and available carrier options are displayed at checkout where applicable.

We may use one or more shipping carriers to fulfill orders depending on package size, destination, and service availability.

6. Delivery Estimates

Delivery estimates shown at checkout or elsewhere on the site are provided for convenience only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by:

carrier disruptions
weather events
customs clearance
incorrect address information
refused delivery
failed delivery attempts
events beyond our reasonable control

7. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

If the customer submits an incorrect or incomplete shipping address, we are not responsible for delays, misdelivery, or loss resulting from that error.

Because orders may process quickly, address changes cannot be guaranteed after an order has been placed.

If you need to request an address correction, contact us immediately at Solefactoryofficial@gmail.com. We may review whether a change is still possible before processing, but we do not guarantee address updates after checkout.

8. Tracking Information

When tracking is available, we will send shipping confirmation and tracking information to the email address associated with the order.

Tracking updates may take time to appear after label creation.

9. Lost, Delayed, or Marked-as-Delivered Packages

Once an order has been transferred to the shipping carrier, carrier scans and delivery activity are outside of our direct control.

If your package is delayed, lost, or marked as delivered but not received, contact us and we will review the issue with you. Any resolution is handled based on the specific circumstances, available documentation, and carrier information.

We do not guarantee replacement, refund, or store credit for carrier-related issues unless required by law or determined by us in our discretion.

10. High-Risk Orders

We reserve the right to delay, hold, review, cancel, or refund any order flagged as high-risk, potentially fraudulent, or otherwise unsuitable for fulfillment.

11. International Shipping

If international shipping is offered, the customer is responsible for any customs duties, taxes, import fees, brokerage fees, or similar charges unless otherwise stated.

International delivery times are estimates and may vary significantly based on destination and customs processing.

12. Final Sale and Shipping

Please note that all sales are final unless there is a documented and valid error on our end, as described in our Final Sale, Returns, and Order Accuracy Policy.

Shipping timing does not change the final-sale nature of an order unless otherwise required by applicable law.